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How to effectively integrate WhatsApp into your contact centre – but what about open WebRTC rather?

Posted by admin on 2017-11-22 in Site |



How to effectively integrate WhatsApp into your contact centre – but what about open WebRTC rather?

WhatsApp Business is undergoing pilot testing, which will enable companies to have yet another channel in order to communicate more efficiently with their customers.

“WhatsApp still needs to find its rightful place in business, and this is largely due to the fact that the app did not previously support this sector of the market,” says 1Stream’s Director, Bruce von Maltitz. “In its former guise, building WhatsApp into your contact centre would run the risk of crashing as it was not officially supported by WhatsApp.”

This has now changed and WhatsApp will soon be offering an official, maintained and approved way of providing customer support. It will become easier for companies to communicate with their customers quickly using a reliable and secure platform.

Over one billion people use WhatsApp every day to stay connected with their family and friends, and over time, more people will use the app to communicate with the companies they come into contact with.

My comment: Whilst I love the idea, and the volumes using WhatsApp make sense to choose it, I do worry about a proprietary platform becoming so dominant. With voice calls or SMS you can choose to use any carrier or app. With WhatsApp being used you cannot decide to use Signal or Telegram messenger, you must use WhatsApp. Why not rather use an open voice/video protocol like WebRTC which is already built into modern browsers and needs to client app installed?

See http://bit.ly/2jN2gy3



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Omni storage now earns you money by renting out your stuff

Posted by admin on 2017-11-21 in Site |

Omni storage now earns you money by renting out your stuff Interesting use of tech to provide a rental service for those things you own but don't use very often. Say you have a drone, or a second-hand phone, a game, or a camera, which you will use on occasion but the rest of the […]

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Super Productivity is a Super Useful Open Source To-Do App for Linux, Mac & Windows

Posted by admin on 2017-11-21 in Site |

Super Productivity is a Super Useful Open Source To-Do App for Linux, Mac & Windows Productivity is something most of us aspire too, which is why note-taking, to-do and other organisational apps are so popular. Super Productivity is designed to help you get organised, to break things down into bite-size chunks that should, with a […]

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South Africa's 'Uber for police' hits 100 000 users

Posted by admin on 2017-11-20 in Site |

South Africa's 'Uber for police' hits 100 000 users First launched in 2015 in Tshwane, Namola is a free crime response app that allows users to share their GPS coordinates, name and nature of the emergency with a 24/7 response call centre. For genuine alerts, police, other emergency responses and citizen responders are dispatched and […]

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A Very Realistic LED Flaming Bulb

Posted by admin on 2017-11-20 in Site |

A Very Realistic LED Flaming Bulb This LED flaming light looks incredibly realistic. See what they look like inside at https://www.youtube.com/watch?v=1D8lmgxRqf8 or visit their site at https://ledflamelamp.com/. Source link

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London's Buses, Like Its Workers, Will Soon Be Coffee-Powered

Posted by admin on 2017-11-20 in Site |

London's Buses, Like Its Workers, Will Soon Be Coffee-Powered Waste coffee grounds will be used to help fuel some of London‘s buses, Royal Dutch Shell (RDS-A) and clean technology company bio-bean said on Monday. A new biofuel, which contains part coffee oil, is being added to the London bus fuel supply chain where it can […]

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Could Blockchain Technology be a Boon for the Music Industry?

Posted by admin on 2017-11-20 in Site |

Could Blockchain Technology be a Boon for the Music Industry? Knowing more about this revolutionary technology is essential since it is supposed to do wonders in fixing the problems of transparency in the music industry. Well, blockchain is a basic solution for setting up a certain ‘distributed ledger’ on the basis of a particular software […]

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This simple AirPods hack can dramatically improve the sound quality

Posted by admin on 2017-11-19 in Site |

This simple AirPods hack can dramatically improve the sound quality This simple hack closes the air gap to simultaneously block ambient noises while increasing the bass response. See https://www.theverge.com/2017/11/16/16664958/airpods-bass-hack-diy-foam-covers-how-to This simple AirPods hack can dramatically improve the sound qualityAnd they still fit in the charging case Source link

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73% Battery left on my Pixel 2 XL after 22 hours of use

Posted by admin on 2017-11-19 in Site |

73% Battery left on my Pixel 2 XL after 22 hours of use Which is very good battery life, so much so that I did not charge it that night. Yes I could get two days battery life out of it. As long as it does not pull "a Nexus 6P" on me The Nexus […]

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Tesla unveils its monster Tesla Semi truck and lets Mashable step inside

Posted by admin on 2017-11-19 in Site |

Tesla unveils its monster Tesla Semi truck and lets Mashable step inside There's no transmission, no clutch, no big motor, and no after-treatments or differentials in the Tesla Semi. And even those facts to paint a picture of just how foreign the Tesla Semi may be to every red-blooded trucker on American roads today. In […]

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