How to effectively integrate WhatsApp into your contact centre – but what about open WebRTC rather?
WhatsApp Business is undergoing pilot testing, which will enable companies to have yet another channel in order to communicate more efficiently with their customers.
“WhatsApp still needs to find its rightful place in business, and this is largely due to the fact that the app did not previously support this sector of the market,” says 1Stream’s Director, Bruce von Maltitz. “In its former guise, building WhatsApp into your contact centre would run the risk of crashing as it was not officially supported by WhatsApp.”
This has now changed and WhatsApp will soon be offering an official, maintained and approved way of providing customer support. It will become easier for companies to communicate with their customers quickly using a reliable and secure platform.
Over one billion people use WhatsApp every day to stay connected with their family and friends, and over time, more people will use the app to communicate with the companies they come into contact with.
My comment: Whilst I love the idea, and the volumes using WhatsApp make sense to choose it, I do worry about a proprietary platform becoming so dominant. With voice calls or SMS you can choose to use any carrier or app. With WhatsApp being used you cannot decide to use Signal or Telegram messenger, you must use WhatsApp. Why not rather use an open voice/video protocol like WebRTC which is already built into modern browsers and needs to client app installed?
Omni storage now earns you money by renting out your stuff
Interesting use of tech to provide a rental service for those things you own but don't use very often. Say you have a drone, or a second-hand phone, a game, or a camera, which you will use on occasion but the rest of the time it sits in a cupboard. Now you could make it available for rent by others (including insurance and delivery/collection) and make some money back on it.
For others, they may just want to use or test something for a short period and not buy it.
This service matches up the two parties and helps manage the process. And for those not living in an area (country) where this service operates it could be an opportunity to start something up.
Super Productivity is a Super Useful Open Source To-Do App for Linux, Mac & Windows
Productivity is something most of us aspire too, which is why note-taking, to-do and other organisational apps are so popular.
Super Productivity is designed to help you get organised, to break things down into bite-size chunks that should, with a bit of focus and graft, improve your overall efficiency.
The app satisfies three popular use cases in one centralised app:
* A to-do list app
* A time tracking app
* A note taking app
By default this app is stand alone but there is an option to use Jira Integration for cloud sync. Jira Cloud though is a paid service that costs a flat fee of $10pm for up to 10 team members. A pity that this app does not offer some syncing through say Dropbox and maybe NextCloud.
See http://www.omgubuntu.co.uk/2017/11/super-productivity-electron-app or their website at http://super-productivity.com.
|Super Productivity is a Super Useful To-Do App for Linux, Mac & Windows – OMG! Ubuntu!
Super Productivity is an open-source to-do list and time tracking app with Jira integration. It’s available for Windows, macOS and Linux.
South Africa's 'Uber for police' hits 100 000 users
First launched in 2015 in Tshwane, Namola is a free crime response app that allows users to share their GPS coordinates, name and nature of the emergency with a 24/7 response call centre. For genuine alerts, police, other emergency responses and citizen responders are dispatched and monitored.
It was originally only available in Gauteng but launched nationally earlier this month with support from Dialdirect Insurance. Since then, it has been downloaded by over 16 000 South Africans, bringing the total number of users to 100 000.
Warwick Scott-Rodger, executive head of Dialdirect, says the app addresses a critical issue that affects all South Africans: the slow response time of emergency services.
|SA’s ‘Uber for police’ hits 100 000
After launching nationally this month, the Namola app was downloaded a further 16 000 times, bringing the total number of users to 100 000..
A Very Realistic LED Flaming Bulb
This LED flaming light looks incredibly realistic.
London's Buses, Like Its Workers, Will Soon Be Coffee-Powered
Waste coffee grounds will be used to help fuel some of London‘s buses, Royal Dutch Shell (RDS-A) and clean technology company bio-bean said on Monday.
A new biofuel, which contains part coffee oil, is being added to the London bus fuel supply chain where it can be used without the need for modification, the companies said in a statement. Bio-bean and partner Argent Energy have so far produced enough coffee oil to power one bus for a year if used as a pure-blend for the 20% bio component and mixed with mineral diesel to form a B20 fuel, they said.
Can you just imagine the aroma of the exhaust…
Could Blockchain Technology be a Boon for the Music Industry?
Knowing more about this revolutionary technology is essential since it is supposed to do wonders in fixing the problems of transparency in the music industry.
Well, blockchain is a basic solution for setting up a certain ‘distributed ledger’ on the basis of a particular software that can make safe and confirmed transactions without concerning an actual authority. With the blockchain technology, transactions happening between peer-to-peer networks are kept recorded. Information blocks of the transaction data are validated by the cryptographic method in this particular technology.
Blockchain enables the musicians to publish their content directly on the ledger with just a simple and unique ID. This ultimately solves various problems for the artist they can easily keep their records safe from being copied or modified. Every part of the content is stored in a certain meta-data with serial ownership rights for everyone to look at. It ensures the fact that the deserving people will be paid for the content.
Another way that the blockchain technology helps the artists is that it basically changes the monetization of the music content. Bitcoin and other cryptocurrencies that are blockchain-based are supportive of the micropayments which usher in a new era of offering the on-demand services of music. With the help of this, users are now able to reward the deserving stakeholders after they select a particular content.
This simple AirPods hack can dramatically improve the sound quality
This simple hack closes the air gap to simultaneously block ambient noises while increasing the bass response.
|This simple AirPods hack can dramatically improve the sound quality
And they still fit in the charging case
73% Battery left on my Pixel 2 XL after 22 hours of use
Which is very good battery life, so much so that I did not charge it that night. Yes I could get two days battery life out of it. As long as it does not pull "a Nexus 6P" on me The Nexus 6P battery is so wrecked now that even since factory resetting and flashing its stock Nougat ROM it is not powering up.I'll likely try another battery change on the 6P but we can see now why easy battery swap outs, especially with expensive mobile phones, should be standard practice. Not only is the battery a bit of a pain to swap out, but you also can't find them locally in any phone shop. The part that "wears" ona phone is the battery!
If the Pixel 2 XL carries on like this and the battery lasts I'll be a very happy chap!
Tesla unveils its monster Tesla Semi truck and lets Mashable step inside
There's no transmission, no clutch, no big motor, and no after-treatments or differentials in the Tesla Semi. And even those facts to paint a picture of just how foreign the Tesla Semi may be to every red-blooded trucker on American roads today.
In part because of the lack of conventional truck parts, Musk made some of his trademark outsize claims about the reliability of the Tesla Semi at Thursday's event. He said it's guaranteed not to break down for "a million" miles of driving and that the brake pads last "forever."
Musk also claimed the glass on the truck is "thermonuclear explosion-proof," and (jokingly?) said he would refund anyone's Tesla Semi that didn't survive a nuclear explosion.
Tesla has taken the cabin, a place where the average trucker will spend 10-14 hours a day (and maybe more if they sleep in the ruck), thrown the components up in the air, and settled them into what the company believes are more ergonomic and useful spots.
Amongst the biggest changes too is the driver sitting in the centre position. It just highlights how much attention to detail went into really changing the paradigm for trucks. It was not a mere electrifying of the traction motor.