AcuRite smartHUB End of Service – Some very unhappy customers including myself
This is what happens when you buy a product that works with a supplier's cloud service eg. Acurite, Ring doorbell, Chumby, Google Assistant, etc and they decide to discontinue support or they go out of business. You are left with a useless paperweight.
So I bought a 5-in1 Acurite Weather Station locally in SA at a whopping price on 19 Sep 2016. The supplier here did not have the SmartHUB (which links the weather station to the Acurite cloud and sends the data to WeatherUndergroup) so I ordered one via Amazon.com on the same day.
Now one year and 5 months later Acurite says they will discontinue the SmartHUB service in August 2018. This despite many SmartHUBs being in the field and working fine.
Yes they gave us a good discount on the replacement but guess what, they don't ship to South Africa at all! Buying anywhere else will cost me $129 to replace this hub. What an absolute rip off and how inconsiderate of all their loyal customers worldwide. It is bad enough having to pay to replace a perfectly good device, but worse when you can't even make use of the discounted offer. Actually, at the full replacement price, I can just as well buy a whole weather station for a different supplier, which is very likely then what I'll do in August 2018.
See Acurite's notice and the customer comments at https://support.acurite.com/acurite/topics/acurite-smarthub-end-of-service
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AcuRite smartHUB End of Service | AcuRite Customer Community As our valued customers – we’d like to share an important product update with you. You may or may not be aware that we built a new connectivity device, the AcuRite® AccessTM, to replace the smartHUB. As such, effective immediately – AcuRite is announcing the manufacture discontinue and ‘End of Service’ of the AcuRite® smartHUB. Summary of End of Service for smartHUB Product Discontinued as of February 1, 2018 |