Botched and buggy software updates are all too common these days. But the latest Fitbit Charge 5 update takes things to a new level—several users complain that their Charge 5’s screen is now unresponsive, while others are struggling with battery drain.
I’m also in a group of about 50 or 60 Fitbit Aria scale users complaining that the second user of the scale is being seen only as a guest user. But the worst is about 2 months went by without Fitbit (Google) acknowledging it in the forum thread (on their website). Needless to say it has really incensed all the users.
Many voiced opinions that Google is really trying to kill off Fitbit as a separate product. Whatever the reason, there is still no reason to be so distance from your customers.
See https://www.reviewgeek.com/158558/your-fitbit-charge-5-might-be-broken-after-its-latest-update/