South African Cellphone and Fixed-Line networks standardise short codes

South African Cellphone and Fixed-Line networks standardise short codes

Network providers are phasing out having their own distinct numbers for accessing voicemail, loading airtime, checking balances or contacting customer care.

From 24th March 2018, all networks in the country – both cellular and fixed-line – will adopt standardised numbers and short codes, to comply with the Independent Communications Authority of South Africa’s Numbering Plan Regulations.

The regulations and the standardisation of certain short codes apply to all independent electronic service licence holders.

The standardised numbers now in use across all the networks are:
• Voicemail retrieval: 132
• Voicemail deposit: 134 plus the last nine digits of your cellphone number
• Customer care: 135 or *135#
• Prepaid recharge: 136
• Account enquiries: 137
• Airtime balance enquiry: *136#

See https://www.iol.co.za/personal-finance/cellphone-networks-standardise-short-codes-14031530


Cellphone networks standardise short codes | IOL Personal Finance
Network providers have standardised numbers for accessing voicemail, loading airtime, checking balances or contacting customer care.

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